Privacy Policy

Last Updated: October 26, 2025

Welcome to PCW Trading (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website pcwtrading.com or make a purchase through our online store powered by WooCommerce.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and improve your shopping experience.

a. Personal Information

When you place an order, register for an account, or contact us, we may collect:

  • Your name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment details (processed securely via our payment gateway; we do not store card information)
  • Order details and purchase history

b. Non-Personal Information

We may automatically collect:

  • IP address
  • Browser and device type
  • Pages visited and time spent on the site
  • Referring website or source

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchase or account
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and product offerings
  • Send promotional emails or special offers (only if you opt in)
  • Comply with legal obligations under the laws of Trinidad & Tobago

3. Cookies and Tracking

Our WooCommerce store uses cookies to:

  • Maintain your shopping cart
  • Remember your preferences
  • Improve site performance and analytics

You can disable cookies in your browser settings, but certain features (like checkout) may not function correctly without them.

4. Sharing Your Information

We do not sell or rent your information.
We may share data only when necessary with:

  • Payment processors (e.g., PayPal, WiPay, First Atlantic Commerce, etc.)
  • Shipping and courier services for order delivery
  • Email service providers for notifications and marketing (if opted in)
  • Legal authorities, when required to comply with local laws or protect our rights

All third parties are required to handle your information securely and only for the purposes specified.

5. Data Retention

We retain your personal data for as long as necessary to:

  • Complete your order and provide support
  • Comply with tax and accounting requirements under Trinidad & Tobago law
  • Improve our business operations

When information is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures including:

  • SSL (Secure Socket Layer) encryption on all transactions
  • Limited access to personal data
  • Secure hosting and payment gateways

While we take all reasonable precautions, no system can guarantee absolute security.

7. Your Rights

Under Trinidad & Tobago’s Data Protection Act, you have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Withdraw consent for marketing communications
  • Request deletion of your data where applicable

To exercise these rights, contact us at sales@pcwtrading.com.

8. Emails and Marketing

If you subscribe to our newsletter or promotions, we may send updates about new products, special offers, or news.
You can unsubscribe anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Third-Party Links

Our website may include links to external websites (such as payment gateways or delivery partners).
We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors. If we become aware of such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be posted on this page with the “Last Updated” date. Continued use of our website means you accept any changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email: sales@pcwtrading.com
🌐 Website: pcwtrading.com
📍 Business Address: Couva, Trinidad & Tobago